Support & Help Center

How long will my order take?

Each product is handcrafted to order. Standard lead times vary by category and are listed on each product page. Range hoods and sinks typically ship within 4–10 weeks.

What shipping options do you offer?

We offer curbside freight shipping for most large items. Optional upgrades include white glove delivery or rush production services.

What is your return policy?

Standard (non-custom) items can be returned within 30 days; restocking fees may apply. Made-to-order items are final sale. Please inspect all deliveries promptly.

What happens if my order arrives damaged?

Inspect all shipments upon arrival. Claims must be filed within 48 hours with detailed photos. Our support team will help initiate a replacement or repair.

Are your products customizable?

Yes! Every CopperSmith product is made-to-order. Choose from dimensions, materials, patinas, mounting style, accessories, and more.

What materials and finishes are available?

We offer proprietary finishes in real copper, brass, stainless steel, powder-coat, and aged patinas for a truly authentic rustic, modern, or luxury finish. Finishes are designed for both durability and aesthetic impact.

Can I request samples?

Absolutely. Samples are available for most finishes and materials.

Do you offer design help or support?

Yes. Our team is here to collaborate with you or your designer on specs, renderings, and layout considerations. For trade professionals, we offer dedicated account support.

Do my products come with installation instructions?

Yes. Every product comes with detailed installation documentation. We recommend using a licensed contractor for installation.

Are your range hoods ducted or ductless?

Our range hoods can be built for either configuration: wall-mount, island, insert, or undercabinet – with options for ductless kits and recirculation systems.

How do I care for copper and metal finishes?

Most metals naturally patina over time. Clean with mild soap and water. Avoid abrasive cleaners. Sealing options are available on select items.

How do I place an order?

You will order via your PDF quote sent to you by your sales rep. You can click to order online, or call to place your order over the phone. Our system supports secure checkout and shipping rate calculations.

How can I track my order?

Tracking info is sent automatically when your order ships. You can also access status updates via your customer account.

Can I make changes to my order?

Order changes must be requested within 24 hours. After production begins, changes may not be possible.

Do CopperSmith products come with a warranty?

Yes. We stand behind our craftsmanship. Most items carry a limited warranty for manufacturing defects. Coverage specifics are available per product category.

How do I submit a claim?

Contact support with your order number, description, and photos of the issue.

How do I contact support?

Use our online form, email us directly, or call during business hours. We respond within 24 hours, and typically immediately during business hours.

Do you work with designers and contractors?

Yes – our Trade Program offers exclusive discounts, dedicated support, and tax-exempt ordering for verified professionals.

How do I join the Trade Program?

Submit your credentials via our Trade Program page and we'll get back to you within 1–2 business days.

Can I place bulk orders or custom commercial requests?

Yes. We regularly fulfill commercial and hospitality orders. Let's discuss your scope and specs.

Where can I see real-life installations?

Visit our Project Gallery to explore customer photos of range hoods, tables, bathtubs, fire pits, and more.

How do I learn more about each category?

Our blog and gallery include deep dives into kitchen hood design, materials, care tips, and product innovation.

Popular Pages:

• Range Hoods
• Sinks
• Furniture
• Bathtubs
• Fire Pits
• Samples

• Return Policy
• Shipping Policy
• Terms & Conditions